FAQ

Unused products in the original packaging can be returned within 14 days of receipt. The costs related to the return are borne by the buyer. Products with personalised engraving cannot be returned. Please contact info@kingisalong.ee to return a product.

If the product is broken or there is another problem, feel free to contact us at info@kingisalong.ee. We will definitely find a suitable solution.

The product pictures are as realistic as possible. Products made from natural materials (wood, cork, semi-precious stones, etc.) are unique in their shade, structure, and pattern and there are no two identical products. The artists’ creations are unique products and there are no identical products.

If you want to see the products before buying them, please contact us and we will agree where you can see the products.

When you buy a pendant, you will get three seals of different thickness, which is placed between the pendant depending on how often you use the items in the pendant and how thick they are.

Two items – a semi-precious stone and a motif. The pendant can be worn in two ways.

It is not necessary to use a decorative link to attach the pendant to the necklace. However, the decorative link adds festivity to the jewellery and allows to change its look. The decorative link is primarily a design element that provides new possibilities for creating jewellery.

Pendants can also be attached to silver necklaces without a decorative ring. For pearl and hematite necklaces, at least one decorative ring must be used to attach the pendant. See more about jewellery design options HERE.

Rhodium gives the jewellery a special shine and durability and protects the silver jewellery from various external influences. Rhodium does not oxidize in air and it is also not affected by moisture or the effects of acids, sulfur, chlorine, fluorine, and other aggressive environments. It is more durable than other metals.

Yes, an engraving can be added to the back of the bow tie.

Cork is primarily used in the wine industry (wine corks) and in construction (floors). In the wine industry, the lightness and the impermeability of liquids are essential qualities of the cork material. In the manufacture of floors, the softness and warmth of cork and the durability to mechanical effects is valued. Cork is a material that maintains its firmness in the temperature range from -80˚C to +140˚C. Therefore the cork bags could be worn in Laplands harsh climate or on the hottest days of the summer holiday. In addition to the durability and scratch resistance, cork repels water and dust and maintains its beautiful appearance for many years.

Yes. Your items in the bag will stay dry even on the rainiest days.

Cork bags are cleaned with water and natural soap.

The cork material is painted with a special paint developed for cork.

This means that the product blocks RFID signals and protects you from data and identity theft.

The FSC (Forest Stewardship Council) forest management certificate shows that the forest owner manages their forests in an environmentally friendly and sustainable manner and meets the requirements of the forest management standard. These include monitoring developments in the forest, advocating for new generations to grow, monitoring the health of forests, and preserving natural diversity. PETA (People for the Ethical Treatment of Animals) is the world’s largest animal rights organisation, focusing on four areas: laboratories, the food industry, the clothing trade, and the entertainment industry. The cork bags offered by Kingisalong are approved by PETA.

Yes, you can add a personal message to the back of the Re Vinyl wall clocks. The engraving is made on a special engraving sticker. The background of the sticker is black and the lettering is silver. The sticker is durable and moisture-resistant.

Yes, an engraving can be added to the bottom side of the ceramic platters. The engraving is made on a special engraving sticker. The background of the sticker is black and the lettering is silver. The sticker is durable and moisture-resistant.

Yes, please add the company’s information in the contact information field at the e- checkout. After we have received the order and you have paid for the products, we will issue the invoice. When paying by bank transfer, please inform us about the company’s data by sending us an e-mail to info@kingisalong.ee. We will then issue the invoice to enable you to initiate a bank transfer.

Payments can be made via Swedbank, SEB, LHV bank link, or bank transfer.

Contact us and we will find a solution to the problem together.

The product will be shipped within 3 business days of receiving your payment. In the case of an engraved product, the product will be shipped within an average of 4 business days.

We use the services of DPD and itella SmartPOST. You can choose the appropriate partner in your shopping cart.

In Estonia, the shipping fee is EUR 3.90-4.90 €.

In the case of international shipments, we will make a shipping fee quote to the buyer, where the shipping time and cost depend on the destination. The product will be shipped within 3 business days after the buyer confirms the suitability of the quote and the payment is received. For an engraved product, the product will be shipped within an average of 5 business days of receiving the payment. International orders will arrive within 7–20 days of shipment depending on your destination. Ask for an offer at info@kingisalong.ee.